I was hit by a big Suburban on my 2 year old white Toyota. They made a reservation for first thing in the morning. Nicholas Taylor went through everything - from start to finish and I got back my beautiful car sooner than expected. He took care of all the details. Inside, Rebekka was very sweet and efficient with all the paperwork, and it was really a great experience! Thank you to the whole team.
The best customer service I've ever received. The whole staff was very welcoming and gracious. The two ladies that helped me with billing and paperwork were super friendly and accommodating. Mr. Emilio gave me an informative quote and explained the whole process to me and answered all my questions. He was in touch with me the whole time my car was in the shop. He was also very kind and helpful. Thank you so much for all your help!
I contacted Collision Care Express regarding some minor damage to the paint in my car. A woman named Michelle responded snd asked if I could come to Pompano for an estimate. It was a bit of a drive so she also said they have a system for me to upload pictures and they do a virtual estimate. Great.
I had to take a minimum of 6 pictures of various spots in my car (where there wasn't any damage) and submit through their portal. I did so the same day the link was sent.
Waited 2 days, no estimate. Reached back out to them explaining I was still waiting and received an email asking me to select a time that afternoon for the phone call/virtual estimate. I did that. 3pm on a Wednesday.
Not only did they NOT call, they still have not responded to my message to them on Thursday about the missed appointment. It's now Saturday and still NO response from anyone there.
Not professional, not customer centric, not reliable, not efficient, and zero follow through. I don't care if your work is good, if you have no customer service skills or adequate follow up you will not get my money.