reached back to my request for quote very late, they looked like they would be good, but don't utilize the Yelp system well. Sent them photo of work needed and they still haven't gotten back to me, guess they aren't interested in doing it this way. Already got it fixed with another vender!
Chip R.10/08/2022
They did a fantastic job putting her back together! Bravo to Chris, Theo, Beth and the team.
Means another! Strongly recommend them if you need repair work!
Joe Q.11/19/2022
I contacted Collision Care Express regarding some minor damage to the paint in my car. A woman named Michelle responded snd asked if I could come to Pompano for an estimate. It was a bit of a drive so she also said they have a system for me to upload pictures and they do a virtual estimate. Great.
I had to take a minimum of 6 pictures of various spots in my car (where there wasn't any damage) and submit through their portal. I did so the same day the link was sent.
Waited 2 days, no estimate. Reached back out to them explaining I was still waiting and received an email asking me to select a time that afternoon for the phone call/virtual estimate. I did that. 3pm on a Wednesday.
Not only did they NOT call, they still have not responded to my message to them on Thursday about the missed appointment. It's now Saturday and still NO response from anyone there.
Not professional, not customer centric, not reliable, not efficient, and zero follow through. I don't care if your work is good, if you have no customer service skills or adequate follow up you will not get my money.
Reese B.9/18/2021